Refund and Returns Policy

HP Designer Return Policy

At HP Designer, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Our return policy is designed to ensure a seamless and hassle-free return process.

Return Eligibility

To be eligible for a return, please ensure the following:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
The return must be initiated within 30 days of purchase.

Non-Returnable Items

Certain items are not eligible for return, including:

Clearance or sale items.
Gift cards.
Personalized or custom-made items.
Intimate apparel such as lingerie and swimwear.

Return Process

Initiate a Return: Contact our customer service team at [customer service email] or call us at [customer service phone number] to initiate a return. Provide your order number and the reason for the return.
Prepare Your Package: Pack the item securely in its original packaging, including any accessories, tags, or documentation that came with the item.
Shipping: We will provide you with a prepaid return shipping label. Affix the label to your package and drop it off at your nearest shipping carrier location.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that the original shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process and ensure you receive the correct item promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.